Terms and Conditions
Welcome to Illuminate Candle! By accessing or using our website (www.illuminatecandle.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our Site.
- Acceptance of Terms
By using our Site, you agree to these Terms and Conditions and our Privacy Policy. We reserve the right to change or update these terms at any time. Any changes will be effective immediately upon posting on the Site.
- Products and Services
Illuminate Candle offers a variety of handcrafted candles and related products. All product descriptions, images, and prices are subject to change without notice. While we strive to ensure that all information on the Site is accurate, we do not warrant that descriptions or other content are complete, reliable, current, or error-free.
- Ordering and Payment
When you place an order, you agree to provide accurate, current, and complete information. All payments are processed securely through our payment gateway. By submitting your payment information, you authorise us to charge the amount due for your order.
- Shipping and Delivery
Shipping costs and delivery times will be provided at checkout. We aim to dispatch orders within 2 business days of receiving payment. Candle refills are made on the day your order is placed; please allow 3-4 working days for their delivery. We are not responsible for delays caused by factors outside our control, including postal or courier issues.
- Returns and Refunds
We offer a 14-day return policy on all products. To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. Contact us at admin@illuminatecandle.com to initiate a return. Refunds will be issued to the original payment method within 7 days of receiving the returned item.
- Candle Refills
6.1 Availability and Ordering
Candle refills are available for purchase through our website. Ensure that you select the correct type to match your existing candle holder. We strive to make refills compatible with our products.
6.2 Production and Delivery
Candle refills are made on the day your order is placed. Please allow 3-4 working days for delivery. We aim to dispatch refills within 2 business days of receiving payment.
6.3 Usage Instructions
Follow the usage instructions provided with your refill. Ensure the candle holder is clean and free from old wax before inserting a new refill. Improper use or failure to follow instructions may affect performance and potentially damage the candle holder.
6.4 Refunds and Exchanges
Due to the nature of candle refills, we cannot accept returns or exchanges once they have been used. If you receive a defective or incorrect refill, please contact us within 5 days of receipt for assistance. We will either provide a replacement or issue a refund.
6.5 Liability
Illuminate Candle is not liable for any damage caused by improper use of refills, including damage to the candle holder, surrounding surfaces, or personal injury. Always exercise caution and follow safety guidelines.
6.6 Compatibility
Ensure refills are used with the appropriate candle holder model specified by IL•LUMINATE Candle. Using refills with incompatible holders may result in poor performance or safety issues. We are not responsible for issues arising from using refills with non-compatible holders.
6.7 Environmental Impact
We encourage you to recycle or responsibly dispose of used refills and packaging materials. Supporting our sustainability efforts helps reduce environmental impact.
- Subscriptions
7.1 Subscription Management
You can manage your subscription by logging into your account to skip, pause, or cancel deliveries, or update your details. Subscription orders ship automatically (every 4, 8, or 12 weeks), and you must notify us 24 hours before the next order is placed to cancel. Once a subscription order is processed, it cannot be cancelled or refunded.
7.2 Age and Location Requirements
You must be 18 or over and have a UK address to set up a subscription.
7.3 Delivery and Amendments
Free delivery on subscriptions is for UK Standard delivery only. We aim to dispatch your first delivery with UK Standard delivery, subject to stock availability. Subscription deliveries will occur at the frequency chosen (every 4, 8, or 12 weeks). We reserve the right to amend these dates.
7.4 Skipping Deliveries
You can request to skip a subscription delivery via your account. The next delivery will be skipped and resume on the following scheduled delivery.
7.5 Cancellation and Payment
Subscriptions must be cancelled 24 hours before the next order is placed. Cancellation requests after this time are not eligible for a refund. A valid payment card is required upon registration. Failed payment attempts will be retried 3 times. Unsuccessful payments or expired cards will result in non-shipment of the subscription. You will be notified of payment issues.
7.6 Discounts and Pricing
No discount codes can be applied to subscription orders unless specified. Prices are subject to change.
- Intellectual Property
All content on the website, including text, graphics, logos, images, and software, is the property of IL•LUMINATE Candle or our content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the website without prior written permission.
- User Conduct
You agree to use the website for lawful purposes only and not to engage in any activity that could harm or disrupt the Site or its services. Prohibited activities include uploading harmful or illegal content, impersonating others, or unauthorised use of the website’s systems.
- Limitation of Liability
To the fullest extent permitted by law, IL•LUMINATE Candle shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or products purchased from it. Our liability for direct damages is limited to the amount you paid for the product or service.
- Indemnification
You agree to indemnify, defend, and hold harmless IL•LUMINATE Candle and its affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of the Site, violation of these Terms and Conditions, or infringement of third-party rights.
- Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Disputes arising from these terms or your use of the Site shall be subject to the exclusive jurisdiction of the UK courts.
- Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
IL•LUMINATE Candle LTD
4 Wallorton Gardens
London, SW14 8DX
Email: admin@illuminatecandle.com
Need help?
Contact us at admin@illuminatecandle.com for questions related to refunds and returns. We will do our best to respond within 24 hours.